Fashion with Mask

COVID Guidelines

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Get Vaccinated

Menghe Wellness is not required to ask for proof of vaccination from patients but we do encourage everyone who is eligible to get vaccinated. All Menghe Wellness staff members are vaccinated and continue to get regular COVID-19 tests.

Menghe Wellness is Taking COVID-19 Seriously.

The health and well-being of the clinic community and the community at large are our #1 priority.  Prior to reopening the clinic (post shelter in place), many new protocols were created to keep staff and patients safe.  New safety guidelines and a cleaning and disinfecting protocol are followed during every shift.  Safety, cleaning and disinfection documents were created using information from the CDC, OSHA, the San Mateo County Department of Public Health and the California Green Business Network.

We've made many structural changes to the clinic in order to keep staff and patients safe.
  • Clinic cleanliness is a top priority. High touch areas will be cleaned and disinfected regularly.

  • A HEPA filter air purifier will be run at all times during our hours of operation.

  • MASKS STILL REQUIRED REGARDLESS OF VACCINATION. Masks must be worn at all times by staff and patients.

This does mean changes for patients too. Please read the following before coming to the clinic.
  • Patients must wash their hands or use hand sanitizer after payment and before getting seated in a recliner.

  • Returning patients, please arrive no more than 5 minutes before your appointment. New patients, please come 10 minutes early to fill out new patient paperwork before your treatment.

  • Do not arrive late for your appointment as it will affect the flow of patients in/out of the space and the clinic’s ability to enforce safe physical distancing. If a patient is more than 15 minutes late for their appointment they may be asked to reschedule. If the acupuncturist cannot see a late patient, the patient will be charged a $25 fee for missing their appointment.

  • If you no show for an appointment or late cancel (less than 8 hours notice), please pay the $25 fee. Lost income due to missed appointments is really hard for the clinic, especially because we are still limited by how many patients we can see each shift. Help us out by paying the fee (via Square invoice email) in a timely manner.

  • No drop ins. Book appointments online ahead of time or call us to schedule. We check our voicemail regularly so don’t be shy about leaving us a message.

  • We no longer offer blankets.

  • Payment: Contactless payment is preferred.

  • Health screening: Patients are asked to read over the health screening questionnaire below prior to booking an appointment.

Health Screening

If you can answer “yes” to any of the following questions, please do not come to the clinic for treatment. If you have not done so already, please contact your primary care provider. If you need a list of no cost or low cost health care clinics in SF, please contact the clinic.

  1. Within the last 10 days, have you been diagnosed with COVID-19 or had a test confirming you have the virus?

  2. Do you live in the same household with, or have you had close contact with someone who in the past 14 days has been in isolation for COVID-19 or had a test confirming they have the virus? 

  3. Have you had any one or more of these symptoms today or within the past 24 hours, which is new or not explained by another reason? 

  • Fever, Chills, or Repeated Shaking/Shivering 

  • Cough  

  • Sore Throat 

  • Shortness of Breath, Difficulty Breathing 

  • Feeling Unusually Weak or Fatigued 

  • Loss of Taste or Smell 

  • Muscle pain 

  • Headache Runny or congested nose 

  • Diarrhea

If you feel sick, in any way, please stay home and reschedule your appointment. If you need to cancel due to illness within 8 hours of your appointment, please let the clinic know and your cancellation fee will be waived. 

 

Thank you for your understanding and patience during this transitional time. We welcome your feedback. Please contact us via phone or email with your questions and concerns.